Mahkota8 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document clearly explains how mahkota8 collects, uses, stores and protects your personal information as a platform user.
Effective Date: 1 January 2026
Information We Collect
When you use the mahkota8 platform, we collect several types of information to keep the service running smoothly and securely. This information is grouped into the following categories:
- Account Information: Username, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity Verification Information: Identity document copies (such as IC or passport) collected during the Know Your Customer (KYC) process for first withdrawal verification.
- Payment Information: Payment method details in MYR (RM), including bank name, masked account numbers, or e-wallet information. We do not store full credit or debit card numbers.
- Device & Browser Information: Your device automatically transmits certain technical information, including IP address, browser type, operating system, screen resolution, and other related data.
- Usage Data: Betting history, games played, session duration, settings preferences and in-platform activity used to improve your user experience.
- Cookies & Tracking Data: We use cookies to maintain login sessions, save language preferences and analyse platform usage patterns.
How This Information Is Used
Mahkota8 uses collected information solely for legitimate purposes directly related to platform operations. We do not use your data for any undisclosed purpose without your prior consent.
- Processing account registration, login, and identity verification.
- Securely processing deposits and withdrawals in MYR.
- Detecting and preventing fraud, account manipulation, and suspicious activity.
- Providing responsive customer support in Bahasa Malaysia.
- Sending important notifications related to your account, security, and promotions (where you have opted in to receive them).
- To improve platform functionality and user experience based on usage patterns.
- To comply with applicable legal and regulatory requirements.
Platform Cookies & Tracking
The mahkota8 platform uses cookies — small text files stored in your browser — for various functional and analytical purposes. Cookies do not contain personal information that can directly identify you without additional context.
Types of cookies we use:
- Session Cookies: Used to maintain your logged-in status while browsing the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings, display preferences, and personal configurations so you don't have to reconfigure them each time.
- Analytical Cookies: Collects anonymised data on how users interact with the platform to help us improve functionality and layout.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality, such as staying logged in or retaining saved language preferences.
Data Storage, Security & Sharing
Mahkota8 stores user data on servers protected by SSL (Secure Socket Layer) encryption and additional security measures. Access to user data is restricted to staff with a legitimate operational need only.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Following account closure, data will be kept for the minimum period required for legal compliance purposes before being securely deleted.
Regarding third-party data sharing, mahkota8 does not sell users' personal data to any party. Data sharing only occurs in the following limited circumstances:
- Service Providers: Payment providers (such as banks and e-wallets) required to process transactions in MYR. They are bound by strict confidentiality agreements.
- Game Providers: Game development companies that require minimal session data to deliver game content to you.
- Legal Requirements: When required by court order, government investigation, or other applicable legal obligations.
Your Rights as a User
As a mahkota8 user, you have certain rights over your personal data. We respect these rights and provide clear channels for you to exercise them.
- Right of Access: You have the right to request a copy of the personal data we hold on you. Requests can be submitted through customer support and will be processed within 14 business days.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction. You may also update basic profile information directly in your account settings.
- Right to Erasure: You may request deletion of your personal data upon account closure, subject to any applicable legal retention requirements.
- Right to Withdraw Consent: For marketing communications, you can unsubscribe at any time via the unsubscribe link in our emails or through your account settings.
- Right to Complain: If you believe your data has been handled improperly, you may file a complaint with us via our support email.
Policy Changes & How to Contact Us
Mahkota8 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or platform technology. Users will be notified of any significant amendments via in-platform notification or registered email at least seven days before the changes take effect.
Continued use of the platform following notification of changes constitutes acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how your data is handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us via:
- Support Email: [email protected]
- Live Chat: Available 24/7 on the platform after login
- Frequently Asked Questions: FAQ Section provides answers to the most frequently asked privacy questions
We are committed to responding to all privacy-related enquiries within 1–3 business days. For urgent matters or potential data security breaches, please use the in-platform live chat for a faster response.
Have More Questions About Your Privacy?
The mahkota8 team is happy to clarify any aspect of this privacy policy. Check our FAQ section or reach out to customer support for direct assistance.